Thread and Den's Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-5 days. 

Shipments do not occur on weekends or holidays. If there are high volume orders it may take longer than 5 days to process and may have a longer shipping time. We cannot control the shipping time, because it is not in our control.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Free shipping on standard shipping only. Shipping can only occur in the U.S.

*We are in uncertain times, and shipping delays may happen. We will do our best to tell you when there might be delays.

Shipment to P.O. boxes or APO/FPO addresses

Please make sure your address is correct.

Shipment confirmation and order tracking

You should receive a tracking number between 2-5 days. Sometimes it may take longer, depending on the volume.

Customs, duties, and taxes

Thread and Den is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Thread and Den is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We only ship in the U.S.

Returns Policy

We do not accept returns. Please make sure you actually want to purchase the item and that you have measured yourself for the size. If you're between sizes go for the size up. If product is damaged, (the printing is bad, it's torn, not sewn right) we will replace the item if it was not damaged from shipping.

For more information, email support at [email protected]